Frequently Asked Questions
Find answers to the most commonly asked questions about our platform, services, and how to get started with BizGenie.
BizGenie is a comprehensive freelancing platform that connects businesses with talented freelancers from around the world. Our platform allows companies to post projects, find skilled professionals, and manage their work collaboratively.
The process is simple:
- Businesses post their project requirements
- Freelancers submit proposals and bids
- Companies review proposals and select the best fit
- Work is completed with built-in communication tools
- Secure payments are processed upon completion
Getting started with BizGenie is completely free! You can create an account, browse projects, and explore our platform at no cost.
We only charge a small service fee when successful transactions are completed. This ensures our platform remains high-quality and secure for all users.
Creating an account is quick and easy:
- Click on "Sign Up" in the top right corner
- Choose whether you're a freelancer or a client
- Fill in your basic information (name, email, password)
- Verify your email address
- Complete your profile with relevant details
Once your account is set up, you can start browsing projects or posting your services immediately.
Account verification helps build trust and credibility on our platform. You can verify your account by:
- Email verification (required for all accounts)
- Phone number verification
- Identity verification with government-issued ID
- Portfolio verification for freelancers
Verified accounts typically receive more project opportunities and higher client trust.
Our secure payment system protects both clients and freelancers:
- Clients deposit funds into an escrow account when awarding a project
- Funds are held securely until work is completed and approved
- Freelancers receive payment automatically upon project completion
- We support multiple payment methods including credit cards, PayPal, and bank transfers
This system ensures that freelancers get paid for their work and clients receive the quality they expect.
Our fee structure is transparent and competitive:
- Freelancers: 5-10% service fee on earnings (depending on total earnings)
- Clients: 3% payment processing fee
- No setup fees or monthly subscription costs
- No hidden charges or unexpected fees
Fees are only charged when successful transactions are completed, so you never pay for unsuccessful projects.
Posting a project is straightforward:
- Click on "Post a Project" from your dashboard
- Provide a clear project title and detailed description
- Set your budget and timeline
- Select relevant skills and categories
- Review and publish your project
The more detailed your project description, the better quality proposals you'll receive from freelancers.
The time to find a suitable freelancer varies depending on:
- Project complexity and requirements
- Budget range and timeline
- Skill demand and availability
- Quality of your project description
Most projects receive their first proposals within 24 hours, and you can typically find a suitable freelancer within 3-5 days.
Finding work on BizGenie involves several strategies:
- Complete your profile with a professional photo and portfolio
- Browse and apply to relevant projects daily
- Write personalized proposals for each project
- Maintain competitive rates while highlighting your unique value
- Build positive reviews and ratings from completed projects
Consistency and quality in your applications will lead to more project opportunities.
A successful freelancer profile includes:
- Professional profile photo and compelling headline
- Detailed description of your skills and experience
- Portfolio showcasing your best work
- Competitive rates that reflect your skill level
- Relevant certifications and educational background
- Positive client reviews and high ratings
Remember to keep your profile updated and respond to messages promptly to maintain a professional image.
Our customer support team is here to help you succeed:
- Email support: support@bizgenie.com
- Live chat: Available 24/7 on our website
- Help center: Comprehensive guides and tutorials
- Community forums: Connect with other users
We typically respond to all inquiries within 24 hours, and often much faster for urgent issues.